Welcome Center Agent with German

The Welcome Center support timely responds to customers` inquiries. He/she verifies and documents the information provided by the customers, ensures that the customer is entitled to the service, handover the consolidated information to the most appropriate technically skilled team, coordinates support activities, plans and arranges Hewlett Packard Enterprise resources.
 

In our team you will build your capabilities to new heights that will be rewarding personally and professionally.

Candidates living at reasonable distance outside of Sofia are encouraged to apply for this position. HPE offers a flexible hybrid work model that enables you to work from home and will be expected to come into the office a few times a week to collaborate and connect with your colleagues. Our recruiters will tell you more about this during the interview stage.

How you’ll make your mark:

Manages service requests through different access channels
Ensures that the customer is entitled to the service, validates customer contract details
Manages customer expectations and identifies customer problems
Performs re-entitlement and clarification and contacts customer in case clarifications are needed
Performs end-to-end monitoring of critical events and ensures fluid handling
Handles on time customer escalations and complex situations

About you:

Excellent language skills in German
Good level of written and verbal communication in English
Very good analytical and problem solving skills
Ability to work on shifts
 

What we can offer you:

Attractive compensation package
Career and Development – worldwide career opportunities, access to a high-tech Engineering Lab
Work That Fits Your Life ­- 24 days annual paid leave, have a free afternoon once a month, 6 months paid parental leave with 100% of your salary, possibility to work from home, transition support through life events
Wellness and Health Programs
Socially Engaged Community – 60 hours/year additional time off for volunteering, plastic free office, participation in socially responsible causes via partnership with 50+ non-government organizations.
Exciting Workplace Experience
 

If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now below, or directly via our Careers Portal at www.hpe.com/careers.

Join us and make your mark!

Find out more about us and follow us on:

https://www.facebook.com/HPECareers

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.