Technical Support Engineer with Polish and English

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

We’re currently looking for a Technical Support Engineer with Polish and English to join our team.
As the customer is at the center of everything we do in Global Remote Services, your primary responsibility as a part of of the team will be to manage customer cases to a satisfactory resolution. The work is predominantly in the areas of hardware platforms, operating systems, subsystems and products operating on these systems. You’ll be the first level of technical support to the customers. On receipt of a service request the you’ll research for a solution through remote diagnosis, documentation and/or knowledge databases within agreed time-frames.
 

Candidates living at reasonable distance outside of Sofia are encouraged to apply for this position. HPE offers a flexible hybrid work model that enables you to work from home and will be expected to come into the office a few times a week to collaborate and connect with your colleagues. Our recruiters will tell you more about this during the interview stage.

How you’ll make your mark:

Timely responding to customers inquiries;
Logging cases, providing information & troubleshooting to solve customer problems according company KPIs for the business;
Keeping customers informed, setting and following commitments, keeps precise case documentation and case ownership;
Timely elevating and/or escalating to next level when the case is complete;
Managing multiple tasks or cases simultaneously with minimal supervision,
Active and self-paced improvement of technical and business process knowledge.

About you:

Fluent in Polish and English;
Excellent customer, telephone, oral and written communications skills;
Analytical troubleshooting and problem-solving skills;
Time management skills and working with tough deadlines;
Team player;
Professional experience as Customer Service Consultant or in a similar environment would be considered an advantage.
 

We offer:

Attractive compensation package;
Career and Development – worldwide career opportunities, access to a high-tech Engineering Lab;
Wellness and Health Programs;
Socially Engaged Community;
Exciting Workplace Experience.
 

Join us and make your mark!

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

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