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    Service Advisor

    Full Time
    Contract Type - Permament Labor Contract
    Working Hours - 09:00 - 18:00
    Work Type - Remote
    Number of Employees - 1

    Website Hewlett Packard Enterprise

    Within the family there is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments. Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems on site technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met. Jobs are responsible for HPE Total Customer Experience as well as the revenue growth, profitability, and account retention.

    Management Level Definition:

    Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.

    How you will make your mark:


    Provides proactive services activities oriented to base software, applications and solutions support. Takes active part in organizing and delivering technical solutions of support. Applies standard procedures of Project Management and Change Management.
    Reference for the customer and for the support team assigned in Entry and Basic GreenLake deals.
    Knows the IT environment of the customer from a technical point of view and from a procedural and operating one, to reach customers business targets.
    Oriented to recent and most innovative technological directions based on customer type (Industry dependent).
    Understands the customer business priorities.
    Maintains a tight relationship with the HPE account team.
    Demonstrates balance in relation to Customer/HPE business needs.

    Key deliverables/accountabilities:


    Service Implementation Management (geo dependent)
    Customer Onboarding
    Inventory Management
    Incident Reviews (Complete Care basic)
    Service Planning and Review
    Operational Assistance
    Account Support Planning
    Service Planning and Review
    About you:

    Bachelor’s degree preferred or Associate degree holder (technical field) with
    4-6 years working experience in related fields desire
    Fluent in written and verbal English language
    Additional foreign language/s can be an advantage

    Personal skills and qualities:

    Ability to develop meaningful relationships, network, rapport, and trust in a model where customers are in different geographies
    Written and verbal communication, presentation, and persuasion skills;
    Ability to work in a dynamic environment, manage multiple priorities and focus on top goals
    Self-starting with desire to learn quickly and develop skills
    Collaborative and team player
    Critical thinking and problem solving
    Active listening and influencing
    Issue and resolution management
    Proficient in Microsoft Office suite of tools (Excel, PowerPoint, Word, Skype, Teams)
    Ability to analyze trends and make customer solution-oriented recommendations

    To apply for this job please visit hpe.wd5.myworkdayjobs.com.

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