Remote Deployment Service Engineer with German
Website Hewlett Packard Enterprise
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Candidates living at reasonable distance outside of Sofia are encouraged to apply for this position. HPE offers a flexible hybrid work model that enables you to work from home and will be expected to come into the office a few times a week to collaborate and connect with your colleagues. Our recruiters will tell you more about this during the interview stage.
We are looking for a Remote Deployment Service Engineer with German to join our team.
Your primary responsibility as Remote Deployment Service Engineer (RDSE) is to manage precisely planned deployments, updates and patch installations to a satisfactory resolution.
You will be coordinating and executing installations and deployments remotely for hyperconverged solutions, storage platforms and operating systems. On receipt of a service request, you will be managing the timeline, prerequisites, execution plan and all related details for the service request.
How you’ll make your mark:
Perform scheduled activities for customers including deployments, upgrades, vCenter migrations, and capacity balancing on Hyper Converged Infrastructure.
Work with the customers and partners to troubleshoot issues with deployments and upgrades.
Respond to service, product, technical and customer relations questions on subjects such as planning, deployment, upgrade, features, specifications, and deployment fix on current and discontinued products, parts, and options.
Serve as Support Subject Matter Experts (SME) for deployments and upgrades.
Assist Technical Support Engineers (TSE) troubleshooting deployment, upgrade, and other break-fix issues, as scheduling allows
Author technical process documents for internal and customer/partner consumption.
Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS).
Engages team members for support as required to ensure internal or external business and end user Service Level Agreements (SLA) demands are met.
Escalates issues, problems, risks, and constraints to the appropriate parties for clarification and resolution.
Collaboration with the project stakeholders to develop engineering designs, detailed project plans and work breakdown structures.
Assess technical impact of specific activities and provide feedback for process improvements
Bachelor’s degree in computer science or related field, or equivalent experience.
2+ years’ experience in technical support/ remote deployment
Enterprise Product support/field experience
Fluent in written and verbal German
Very good language skills in English
Ability to properly maintain technical documentation.
Flexible with shifts
Capable of being self-managed, and a team player, quality conscious, efficient, flexible and eager to share and acquire knowledge.
Analytical and problem-solving skills.
Time management skills and working with tough deadlines.
VMware VCP or equivalent experience
Cisco CCNA or equivalent experience
Intermediate Server knowledge (Controller/Disks/Firmware upgrades/log collection & analysis)
Linux knowledge / experience
Shared Storage knowledge / NFS
A competitive salary and extensive social benefits
Diverse and dynamic work environment
Work-life balance and support for career development
An amazing life inside the element!
Join us and make your mark!
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
To apply for this job please visit careers.hpe.com.