Complex Environment Support Engineer with Spanish
Website Hewlett Packard Enterprise
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Candidates living at reasonable distance outside of Sofia are encouraged to apply for this position. HPE offers a flexible hybrid work model that enables you to work from home and will be expected to come into the office a few times a week to collaborate and connect with your colleagues. Our recruiters will tell you more about this during the interview stage.
We are looking for a Complex Environment Support Engineer with Spanish to join our Tech Hub in Sofia.
Your primary responsibility on this role will be to manage customer cases to a satisfactory resolution. The work is predominantly in the areas of compute, storage and network hardware platforms, operating systems, subsystems and products operating on these systems. You will be the second level of technical support to the customers. On receipt of a service request the CES engineer research for a solution through remote diagnosis, documentation and/or knowledge databases within agreed timeframes.
How you’ll make your mark:
Timely responds to customers via phone/mail/web. Logs case, provides information & troubleshoots to solve customer problem according company KPIs for the business
Manages customer expectations by taking into consideration the entitlement and identifies customer problems.
Keeps customers informed, sets and follows commitments, keeps precise case documentation and case ownership.
Collaborates with peers as well as with L2 Engineers and L3 Engineers from all Departments.
Timely elevates and/or escalates to next level when the case is complex.
Participates in projects for process or quality improvements.
Actively captures resolutions of new issues and documents them in the respective data base.
Professional experience: ideally 2-3 years’ experience in Complex Environment service and support.
Very good language skills in English.
Excellent language skills in Spanish.
Project management skills.
Ability to properly maintain technical documentation.
Customer oriented, courteous, assertive, and motivated to take charge of both customer engagement and problem resolution.
Analytical and problem-solving skills.
Advanced IT knowledge.
HPE Product lines advanced knowledge is an advantage.
Customers (Internal/External) Service Request Handling.
MS Office tools.
A competitive salary and extensive social benefits
Diverse and dynamic work environment
Work-life balance and support for career development
An amazing life inside the element! Want to know more about it?
Join us and make your mark!
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
To apply for this job please visit careers.hpe.com.