Account Support Manager

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Candidates living at reasonable distance outside of Sofia are encouraged to apply for this position. HPE offers a flexible hybrid work model that enables you to work from home and will be expected to come into the office a few times a week to collaborate and connect with your colleagues. Our recruiters will tell you more about this during the interview stage.
 

The Account Support Manager (ASM) is dedicated resource to a specific customer contract and leads the account delivery team associated with it. An ASM is responsible for developing and maintaining a strong trusted relationship with their assigned customer(s), and the overall service experience provided by HPE. An ASM acts as a partner who manages the delivery of contracted proactive support related services and is an interface for customers in planning service improvements. The ASM is responsible for monitoring the actual service level compared with the Service Level Agreement (defined in the Statement of Work), cost of delivery, revenue growth through upselling opportunities, profitability, and contract retention.”
 
How you will make your mark:  
 
Manages the delivery of contracted proactive support related services through the whole delivery lifecycle: Installation, Services delivery support 
Apply broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups 
Integrate portfolio knowledge and business understanding to create solutions for customer 
Functional Lead of delivery teams in Run Phase with extensive responsibility including the steering of delivery partner and (virtual) teams 
Conducts Support Planning and Review Meetings to ensure customer alignment, realized value, and accelerate contractual delivery efforts 
Develop and grow assigned customer account relationships with complex and strategic accounts 
Act as trusted advisor in the consultant role for customer and company sales teams 
Create and deliver Value Based Delivery (VBD) account plans for assigned accounts

About you: 
First Level University Degree or equivalent combination of education and experience 
3+ years working experience in related fields 
Experience in leading/managing virtual teams, influential, able to work across organizational boundaries, dealing with ambiguity and setting up internal networks  
Experience in developing executive level customer relationships including very good negotiation, presentation and communication skills at executive levels. 
Leading functional teams and experienced in people mentoring

Other requirements: 
Fluent in written and verbal English 
 
Personal skills and qualities:  

Excellent communication, analysis, and presentation skills 
Provide customer recommendations to improve processes 
Anticipate customer needs, develop proposed solutions, and build consensus 
Excellent planning and execution skills