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    Cloud Service Delivery Manager

    Full Time
    Contract Type - Permament Labor Contract
    Working Hours - 09:00 - 18:00

    Website KPMG IT Service KPMG IT Service

    KPMG IT Service

    KPMG IT Service OOD is an IT service provider with a mission to digitalize the core business of the KPMG network member firms and their clients. We employ about 300 people in Sofia and deliver the full spectrum of IT services to our clients, including SAP solutions, Software Engineering, Application & Platform Operations, Cloud and Infrastructure.

    Our Compliance & Service Delivery Management Department is focused on designing, engineering, and managing processes for cloud native & hybrid platforms for the KPMG group of member firms, as well as providing compliance and cloud process advisory and delivery services to internal and external clients.

    Your responsibilities: 

    Drive innovation and service improvement to continually bring value to customers.
    Еngineer new and efficient digital service management processes for cloud native & hybrid platforms.
    Be a champion of a strong culture of service excellence and user experience by following KPMG values and standards.
    Collaborate with relevant stakeholders across KPMG member companies and external global clients to deliver digital services.
    Accountable for meeting and reporting on service levels, as per the Service Level Agreements across the delivered services.
    Own the maintenance and update of policies, processes, procedures, documentation and standards.
    Drive innovation through research in new methodologies and knowledge sharing.

     What you bring in:

    University degree in Information Technology, Engineering or similar
    Experience in service management and principles
    Strong knowledge in ITIL v3/4 or similar methodology is a must
    Previous experience with public cloud services is a great advantage
    Knowledge and experience of Agile and DevOps delivery methods
    Strong communication, collaboration and influencing skills
    Critical thinking, strong analytical skills, and attention to detail
    Experience in a large enterprise environment
    Fluent English (German is an advantage)

     What we offer: 

    The chance to work in a top talent team
    Attractive remuneration
    Knowledge in cutting-edge technologies
    Opportunity for continuous training, learning and certification
    Experience in an international and multicultural organization
    Work on challenging projects
    Modern office environment
    Additional health insurance
    Life insurance
    Free public transport card
    Free sports facilities card
    Option to work from home

    To apply for this job email your details to de-ppl-com@kpmg.com

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