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    Education Support Specialist

    Full Time
    Contract Type - Permament Labor Contract
    Working Hours - 09:00 - 18:00
    Work Type - Remote
    Number of Employees - 1

    Website Hewlett Packard Enterprise

    The Education Support Specialist provides advanced business support to HPE Education services representatives throughout the whole lifecycle of HPE Education services processes. Able to analyse and solve problems of medium to high complexity in multiple fields
     

    How you will make your mark:

    Develop and implement a systematic and proactive approach to supporting pursuit related activities across the EMEA GEOs
    Reduce EMEA training credit breakage by working with the GEOs and monitor and enhance and report on customer experience
    Support GEO pre- and post-sales activities by preparing reports and background information.
    Understand the training and education needs of our customers and develop training plans for the customer in order to use their purchased training credits in support of local pursuit
    Maintain updated knowledge of HPE Education products and services including portfolio curriculum
    Support the EMEA HPE Education Business Developers and resolve customer issues and prevent future issues by improving training credit processes and communications
    Upsell additional training credits and HPE Education products and services
     

    About you:

    First level university degree
    Professional experience: 2 years’ experience in similar roles/businesses
    Fluent in verbal and written English
     

    Personal skills and qualities:

    Exceptional verbal and written communication skills
    Excellent knowledge of database and reporting tools in education (e.g. SF.com, BOE) and excel.
    Ability to create a positive customer experience
    Ability to network and build personal relationships
    Strong collaboration skills
    Process-driven with the ability to examine, adjust, and implement process changes based on customer and company needs
    Solid understanding of the corporate training and education business
    High attention to detail and sales focused mindset
    Proactive and organized

    To apply for this job please visit hpe.wd5.myworkdayjobs.com.

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