Education Support Specialist

The Education Support Specialist provides advanced business support to HPE Education services representatives throughout the whole lifecycle of HPE Education services processes. Able to analyse and solve problems of medium to high complexity in multiple fields
 

How you will make your mark:

Develop and implement a systematic and proactive approach to supporting pursuit related activities across the EMEA GEOs
Reduce EMEA training credit breakage by working with the GEOs and monitor and enhance and report on customer experience
Support GEO pre- and post-sales activities by preparing reports and background information.
Understand the training and education needs of our customers and develop training plans for the customer in order to use their purchased training credits in support of local pursuit
Maintain updated knowledge of HPE Education products and services including portfolio curriculum
Support the EMEA HPE Education Business Developers and resolve customer issues and prevent future issues by improving training credit processes and communications
Upsell additional training credits and HPE Education products and services
 

About you:

First level university degree
Professional experience: 2 years’ experience in similar roles/businesses
Fluent in verbal and written English
 

Personal skills and qualities:

Exceptional verbal and written communication skills
Excellent knowledge of database and reporting tools in education (e.g. SF.com, BOE) and excel.
Ability to create a positive customer experience
Ability to network and build personal relationships
Strong collaboration skills
Process-driven with the ability to examine, adjust, and implement process changes based on customer and company needs
Solid understanding of the corporate training and education business
High attention to detail and sales focused mindset
Proactive and organized