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    Technical Support Engineer with Romanian and English

    Full Time
    Contract Type - Permament Labor Contract
    Working Hours - 09:00 - 18:00
    Work Type - Remote
    Number of Employees - 1

    Website Hewlett Packard Enterprise

    Hewlett Packard Enterprise (HPE) creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. HPE invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. Our service excellence, with consistent globally delivered standardized services guarantees clients peace of mind, while our ability to drive innovation ensures clients a compelling strategy for the future. Now we are looking for Experienced Support Engineer with excellent Romanian language knowledge to join our dynamic team, part of Customer Solution Center Sofia /CSC/.

    The customer is at the center of everything we do in Global Remote Services. From Warranty to high availability Datacenter wide contracts, we support our customers and help them accelerate their business. Our award-winning centers support 18 languages in more than 100 countries, ensuring our customers always have the support they need. Our focus on the customer, coupled with our drive for the highest quality and constant innovation, create a center where we can build Customers for Life.

    The primary responsibility of the Technical Support Engineer with Romanian and English is to manage customer cases to a satisfactory resolution. The work is predominantly in the areas of hardware platforms, operating systems, subsystems and products operating on these systems. S/he is the first level of technical support to the customers. On receipt of a service request the Engineer researches for a solution through remote diagnosis, documentation and/or knowledge databases within agreed timeframes.

    How you’ll make your mark:
    • Timely responds to customers inquiries. Logs cases, provides information & troubleshoots to solve customer problem according company KPIs for the business
    • Keeps customers informed, sets and follows commitments, keeps precise case documentation and case ownership
    • Timely elevates and/or escalates to next level when the case is complex
    • Manages multiple tasks or cases simultaneously with minimal supervision
    • Active and self-paced improvement of technical and business process knowledge

    • Working Schedule – shifts

    About you:
    • Fluent Romanian
    • Good English
    • Professional experience: over 1 year professional experience as Customer Service Consultant or in a similar environment
    • Excellent customer, telephone, oral and written communications skills
    • Analytical troubleshooting and problem-solving skills
    • Time management skills and working with tough deadlines
    • Team player

     

    What we can offer you:

    Attractive compensation package
    Career and Development – worldwide career opportunities, access to a high-tech Engineering Lab
    Work That Fits Your Life ­- 24 days annual paid leave, have a free afternoon once a month, 6 months paid parental leave with 100% of your salary, possibility to work from home, transition support through life events
    Wellness and Health Programs
    Socially Engaged Community – 60 hours/year additional time off for volunteering, plastic free office, participation in socially responsible causes via partnership with 50+ non-government organizations.
    Exciting Workplace Experience
     

    If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now below, or directly via our Careers Portal at www.hpe.com/careers.

    Join us and make your mark!

    Find out more about us and follow us on:

    https://www.facebook.com/HPECareers

    HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

    To apply for this job please visit hpe.wd5.myworkdayjobs.com.

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