Storage System Administrator

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Candidates living at reasonable distance outside of Sofia are encouraged to apply for this position. HPE offers a flexible hybrid work model that enables you to work from home and will be expected to come into the office a few times a week to collaborate and connect with your colleagues. Our recruiters will tell you more about this during the interview stage.

Now we are looking for Storage System Administrator to join our dynamic and highly professional GreenLake Management Services (GMS) team.

HPE GreenLake brings the cloud experience to apps and data everywhere, enabling customers to adopt transformative technology faster
and simplify their operations. HPE GreenLake delivers public cloud services and infrastructure as-a-service for your workloads – on premises, fully managed in a pay-per-use model at the edge, in colocations, and in your data center. With HPE GreenLake, corporations will be able to transform their cloud-native and non-cloud native applications, create essential data and speed insights for teams to use effectively, and free up their staff to better address other business needs.

We are looking for experienced IT professional with in-dept knowledge and experience with Storage Systems.

How you will make your mark:

Deliver strategic account support by operating and administrating customer IT environment to ensure proper operation and availability
Perform scheduled backup tasks – creating/restarting/stopping backup and copy jobs, adding and removing client backup etc.
Troubleshoot and resolve backup incidents – investigating failed backups, performing OS or data restore etc. 
Analyze backup performance and expand physical backup capacity
Control and administer hardware and operating system configurations
Lead technical incident and problem management and their resolution, working closely with end customers and HPE remote and field support staff
Develop action plans to investigate and resolve technical issues/problems and communicate these to engineers, customers and/or relevant managers
Act as a technical expert in the service delivery and during onboarding of new customers
Identify and contribute to projects focused on improving customer satisfaction and team efficiency
Participate/Drive ITIL based change management, problem management, incident management
Maintain good customer account relationship
 

About you:

System Administrator experience with Storage Systems – HPE and other vendor products.
IT Service Management (ITIL) experience
Experience in IT Outsourcing and Managed Services is advantage
Ability to isolate and solve complex technical/business problems with the ability to interact with people (customer and internal HPE) at all levels, across a geographic region. 
Demonstrate strong written and verbal communication skills
Excellent written and verbal English or German language
 

What we offer:

Continuous technical training and certification opportunities
Great opportunity for professional development in the IT field
Flexible working time
Part of a team that has established itself as a preferred partner for Hi-tech Services & Support throughout EMEA
Competitive remuneration package
Medical insurance 
4 days additional paid leave (total: 24 days)
 Food vouchers 
Opportunity to use free HPE parking
Life insurance
Wellness program 
HPE badge program including various discounts for products and services
Work-life balance program including free legal, financial, and psychological consultation

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.