AS WFM Workforce Broker – EMEA
Website Hewlett Packard Enterprise
Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world.
The WFM Workforce Broker works collaboratively to research and elicit, analyze, validate and document business requirements, and to ensure that those requirements clearly reflect true business needs, correctly representing all stakeholders.
Translates business needs into system/ application requirements and project components to help determine solutions to business problems. Assists team members in producing functional requirements for tool development. Proactively identifies and manages changes to requirements and identify risks for the company’s clients. Effectively manages client’s expectations. Applies industry and information technology expertise to support proposals, feasibility studies, implementations and new business development.
How you will you make your mark:
Proactively work with Business, Delivery Management and Technical resources to take care of resource requests, resource planning and resource assignments. Be fully empowered to decide on the right resources, at the right time in the right place by qualifying, processing and managing the Resource Requests and Resource Scheduling cross the Pointnext portfolio.
Facilitate and support screening and interviewing of resource candidates to be recruited as permanent or contractor (3rd party subco, freelancers …) workforce. As a WFB you do the first screening of business resumes based on the provided job requirements.
Manage resource allocation escalations by working with the WFM EMEA Segment Manager, country delivery and country business leads to solve staffing challenges.
Close Alignment with the AS delivery managers to ensure compliancy with up to date business resumes, up to date skills database, weekly time reporting and time forecasting.
Support utilization and bench forecasting activities based on the WFM standards and tools.
Collaborate and align with Global Procurement and Vendor Management organization
Formulate and define WFM system scope and objectives using knowledge of information technology and industry knowledge/ requirements.
Act as a liaison between internal client and technical solutions/ support groups, using strong communication skills to elicit, document, analyze and validate business processes, systems, and solution requirements the WFM organization is involved.
Support and conduct visualization, user experience and configuration elements of WFM process and tool design.
Document requirements, specifications using high-maturity methods, processes and tools.
Typically a Bachelor’s degree in a technical or business discipline or equivalent experience.
Minimum of 2 years of related experience .
2 or more years experience.
Essential: requirements determination using structured techniques for documentation, analysis, evaluation/ validation; decomposition of high- level information into details; abstracting low- level information; distinguishing requests vs needs; distinguishing requirements vs. solutions; classifying/ prioritizing requirements; requirements change management and traceability; identifying risks; applying creativity to solving complex problems; building relationships and working collaboratively; effective verbal/ written communication;
Specialized: Workforce Management processes; Resource skill maintenance and planning; Request Management and resource assignment optimization
A competitive salary and extensive social benefits
Diverse and dynamic work environment
Work-life balance and support for career development
An amazing life inside the element!
Join us and make your mark!
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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
To apply for this job please visit hpe.wd5.myworkdayjobs.com.